Last updated October 17, 2024
This privacy policy for PalGames Studio ("Company," "we," "us," or "our") explains how and why we collect, store, use, and share ("process") your information when you use our services ("Services"), such as when you access our app or any of our websites that link to this privacy policy, or engage with us in other related ways, including any sales, marketing, or events.
We collect personal information that you voluntarily provide when you register on our Services, express interest in obtaining information about us or our products and Services, engage in activities on the Services, or otherwise contact us.
Personal Information Provided by You: The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the features you use. This may include:
l names
l email addresses
l Usernames
Sensitive Information: We do not process sensitive information.
Payment Data: If you make purchases, we may collect data necessary to process your payment, such as your purchase records.
All personal information provided by you must be true, complete, and accurate, and you must notify us of any changes.
Some information is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This data is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
We also collect information via cookies and similar technologies.
The information we collect includes:
l Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. This may include your IP address, device information, browser type, operating system, referring URLs, device name, country, location, and information about your activity in the Services (such as date/time stamps, pages and files viewed, searches, and other actions you take).
l Device Data: Information about your computer, phone, tablet, or other device you use to access the Services. This may include your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
We process your information to provide, improve, and manage our Services, communicate with you, ensure security, and comply with legal obligations. We may also process your information for other purposes with your consent.
We process your personal information for various reasons, depending on your interactions with our Services, including:
l Account Creation and Management: We process your information to allow you to create and log in to your account, as well as to maintain your account.
l Requesting Feedback: We may process your information to request feedback and to contact you about your use of our Services.
l Marketing Communications: We may process the personal information you send to us for marketing purposes, in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "YOUR PRIVACY RIGHTS" below.
l Service Protection: We process your information to keep our Services safe and secure, including fraud monitoring and prevention.
l Usage Trends: We process information about how you use our Services to better understand usage trends and improve our Services.
l Marketing and Promotion Effectiveness: We process your information to better understand and improve the effectiveness of our marketing and promotional campaigns.
l Vital Interests: We may process your information when necessary to save or protect an individual’s vital interests, such as to prevent harm.
We process your personal information when we have a valid legal reason to do so under applicable law, such as your consent, compliance with laws, providing services, fulfilling contractual obligations, protecting your rights, or pursuing our legitimate business interests.
The GDPR and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. These may include:
l Consent: We may process your information if you have given us permission (i.e., consent) for a specific purpose. You can withdraw your consent at any time. Click here to learn more.
l Legitimate Interests: We may process your information when we have a legitimate business interest in doing so that does not override your interests and fundamental rights. For example, we may process your information to:
l Send users information about special offers and discounts on our products and services
l Analyze how our Services are used to improve them and retain users
l Support our marketing activities
l Diagnose problems and prevent fraudulent activities
l Understand how our users interact with our products to enhance user experience
l Legal Obligations: We may process your information when necessary to comply with our legal obligations, such as cooperating with law enforcement or regulatory agencies, defending our legal rights, or disclosing information as evidence in litigation.
l Vital Interests: We may process your information when necessary to protect your vital interests or those of a third party, such as in situations involving potential threats to safety.
We may process your information if you have given us specific or implied consent for a specific purpose. You can withdraw your consent at any time. Click here to learn more.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, such as:
l If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
l For investigations and fraud detection and prevention
l For business transactions under certain conditions
l If it is contained in a witness statement and necessary for insurance claims
l For identifying injured, ill, or deceased persons and communicating with next of kin
l If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse
l If collection and use with consent would compromise the availability or accuracy of the information for investigating a breach of an agreement or a contravention of the laws of Canada or a province
l If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
l If the information was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which it was produced
l If the collection is solely for journalistic, artistic, or literary purposes
l If the information is publicly available and specified by regulations
We may share information with specific third parties in certain situations.
Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do their work. We have contracts in place with these third parties to safeguard your personal information. They are not allowed to use your personal information for any purpose other than the services they provide for us. The categories of third parties we may share personal information with include:
l Advertising Networks
l Data Analytics Services
l Payment Processors
l Cloud Computing Services
We may also need to share your personal information in the following situations:
l Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
l Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
l Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). When you do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on the social media platform.
We will use the information we receive only for the purposes described in this privacy policy or that are otherwise made clear to you on the relevant Services. Please note that we do not control and are not responsible for other uses of your personal information by your third-party social media provider. We recommend that you review their privacy policy to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
We retain your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than the period in which users have an account with us, plus a reasonable time thereafter to allow for data backup and deletion processes.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information is stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of a minor and consent to such minor’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at palgames.feedback@gmail.com.
In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right to request access and obtain a copy of your personal information, request rectification or erasure, restrict the processing of your personal information, and if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the section "CONTACT INFORMATION" below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section "CONTACT INFORMATION" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "CONTACT INFORMATION" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information:If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at palgames.feedback@gmail.com.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.
If you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it.
To request to review, update, or delete your personal information, please contact us at palgames.feedback@gmail.com. We will respond to your request in accordance with applicable data protection laws.
This privacy policy aims to provide clear and comprehensive information on how we handle your personal data. We encourage you to read it carefully and contact us if you have any questions or concerns. Your privacy is important to us, and we are committed to protecting your personal information and using it responsibly.
If you have questions or comments about this privacy policy, you may email us at palgames.feedback@gmail.com.